FAQ

General Questions

Hours of Operations

We operate Monday to Friday between 8 AM - 5 PM PST.

We do not operate on weekends and national holidays.

Please email help@studentsgolf.com

Can I exchange an item for a different style, size or color?

Any returned items will be refunded to the original payment. You can place another order for the desired style/color/size.

Please log into the “My Account” page by clicking on the top right on desktop or the navigation bar on the top left side. Once you log into your dashboard you will find a section for returns. You can automatically submit a request and we will approve the return or exchange based on your request. You should hear from us within 24 hours. Thank you.

For our complete Refund Policy Click Here.

I live near the Students' HQ. Can I come by to pick up / drop off my order?

Unfortunately, we do not allow unauthorized personnel to enter our offices and warehouse for security reasons. All orders are to be placed online and all returns are to be shipped to us.

Do we charge in different currencies?

No, $, €, and ¥ prices are calculated daily from the current exchange rates and are approximate only. The final price is fixed and will be charged in USD. The amount on your card statement will be the equivalent amount in your local currency based on the rate applied when your account is debited.

Should I include my phone number when ordering?

Yes, please ensure that a valid contact telephone number is added to all orders. Either we will or the carrier will need to contact you in the unlikely event your package cannot be delivered. Failure in providing your phone number could result in a severe delay of your delivery.

Can I change my order once it’s placed?

We fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, contact us and we will try our best to stop your previous order, so that you can reorder the correct item, however, it’s not a guarantee.

Do I have to pay customs and import charges?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by any charges.

Can I purchase products for resale?

You may purchase products for personal use only and not for resale. We reserve the right to refuse orders that we determine are not for personal use. By placing an order, you confirm that your are purchasing products for personal use and not for resale.

Still need help?

Please email us help@studentsgolf.com and we'll respond as soon as we can. Thank you for the love and support!